RSGB ISLANDS ON THE AIR

From Chapter 10.5 of the IARU Region 1 HF Handbook available at the IARU Region 1 website

1. Any DX station appointing a QSL Manager must ensure that satisfactory arrangements are in place for receiving and responding to incoming bureau as well as direct cards. Adequate publicity must be given to such arrangements.
2. QSL Managers must respond to incoming SWL cards.
3. Any DX station appointing a QSL Manager must accept responsibility for that Manager's performance.
4. QSL Managers must respond "direct" and within a reasonable period of time if sufficient funds/IRCs/stamps to cover the exact cost of return postage and a return envelope are enclosed with the request. Airmail must be used if sufficient funds/IRCs/stamps are enclosed.
5. QSL Managers must not insist on separate envelopes/applications for different QSOs or different stations. They must establish internal procedures to handle such multiple requests.
6. Recognising that mistakes of time and/or date are frequently made, QSL Managers must make a reasonably diligent search for QSOs that cannot immediately be found in the log.
7. In particular: It is unacceptable to demand a specific number of IRCs or "green stamps" (US$ bills) if a smaller number would cover the costs mentioned in Point 4. It is unacceptable to return cards via the bureau if they were received direct with sufficient funds/IRCs/stamps as defined in Point 4.
8. There should be no time limit for applying for QSL cards. Old logbooks should be passed to responsible DX clubs when the manager no longer wishes to retain them.